Customer Champ

We’re looking for a hanep-service, data driven firecracker capable of building rapport with different customers and collaborating with other teams



We’re looking for a hanep-service, data driven firecracker capable of building rapport with different customers and collaborating with other teams. Duties include:

Support (Problem solving & resolutions)

  • Serves as the lead point of contact for all customer account management matters
  • Builds rapport and answers customers’ inquiries via e-mail (ticketing system) and phone
  • Provides customers what they need to know and remains fully engaged in addressing their concerns
  • Works on validations and records management
  • Helps customers on their usual concerns: item follow ups, new item suggestions, delivery concerns, reimbursements, stocks availability, orders with concerns, log in issues, enrollment, warrant

Accounts Management (System maintenance & data analysis)

  • Responsible for working other teams in developing existing client relationships
  • Analyzes data for the improvement of the processes in the supply chain
  • Caters to customers’ account issues, product and system inquiries to delivery schedule – passionate in solving our clients’ concerns.
  • Works with other team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Handles issues on: DTI escalation, system errors/bugs, points deduction/addition, lost items, over thirty (30) days, defective/returned items, wrong items, misadvertisement

Requirements:

  • Excellent communication skills
  • Empathy; helpfulness in being able to see themselves in the customer’s shoes
  • Ability to get the point across quickly and politely (always politely)
  • Ease, patience and optimism in resolving issues
  • Knowledgeable in Microsoft Excel
  • Fresh graduates are welcome to apply
  • Possesses good problem solving skills
  • Has passion and excitement for team work
  • Capable to work under extreme pressure
  • Has strong self-learning skills

Eager to join the team? Shoot us an email NOW: join@stormbenefits.com